Frequently Asked Questions


About Carpeting


Can I buy a Mohawk carpet direct from the factory?
Mohawk believes that carpet is a custom installed product for each consumer and installation. An Authorized Mohawk Retailer is trained to provide advice on the type of product suited to your lifestyle, to assist you in selecting the proper underlayment (carpet cushion), and to arrange for proper installation by trained installers. Therefore, Mohawk does not sell residential carpet direct to individuals.

What is twist?
Twist is the number of turns put in the carpet fiber or yarn. Almost all carpets have twisted yarns. As a general rule, the more twist or turns on a fiber, the better performance you can expect. Yarns that are twisted tighter have a different "feel" than those that are less tight.

Does a rating system insure that I get the right carpet?
A rating system developed by a manufacturer is their own evaluation of products based on their set of standards and "testing" methods. These Rating Systems cannot be compared across manufacturers since most are based on people's opinion and not strict testing methods.
If I know the weight or other technical specifications, can I compare products?
Using technical specifications of a product can give you a guide, but there are many other factors that can alter the comparison. For example, two carpets made to the same specifications but made with different fibers will perform, look, and feel differently in the same environment.

If I bend the carpet and see the backing does this mean the carpet is low quality?
No. All carpets, except woven carpets, are made with spaces between the tufts (ends). Remember, except for stairs, carpet is flat on the floor. You can feel the thickness or density of different carpets by sticking your fingers in the pile, but do it on a flat surface. As a general rule, thicker, tighter, denser carpets perform better.

I've heard that you can save money by buying an unbranded yarn as opposed to a branded yarn. Is it true that you get the same thing, but you don't pay extra for the brand name?
As a rule, similar products with unbranded yarns can be less expensive but that does not mean you get the same thing. Just like the difference between buying a Mohawk branded carpet and an unbranded carpet, branded fiber brands and treatments such as Stainmaster®, Wear-Dated®, and 3M Scotchgard® Protector Advanced Repel Technology are manufactured to strict standards set by the company. Using branded fibers can also give you extended warranties backed by the fiber company and the carpet manufacturer. By using both branded fiber and unbranded fiber, Mohawk can offer you a wide variety of styles, colorations, and price points.

Can I save money by buying a less expensive carpet and putting the best cushion under it?
There is no question that a good cushion is critical to carpet performance, but remember that you walk directly on the carpet so you want carpet constructed to meet your needs and lifestyle. If you buy a cheaper carpet that doesn't meet your needs, you'll have a cushion that feels great, but you may not be satisfied with the look or wear of your carpet.
Can I install Mohawk Hardwood Flooring over radiant heat?
Yes, Mohawk Engineered & Longstrip (glueless) Hardwood Floors are suitable for installing over a radiant heated concrete slab. Caution: The slab surface must never exceed 85 degrees F in temperature. Before installing over a radiant heated floor, turn off heat and wait until the floor has reached room temperature. After installing the floor return the heat to the previous setting.


About Hardwood


Can I install Mohawk Hardwood Flooring over a concrete slab?
Mohawk Engineered & Longstrip (glueless) Hardwood Floors can be installed over most concrete slabs (not solid hardwood). The concrete slab must be fully cured for at least 60 days, free of structural defects, clean and visually dry with no history of moisture problems. When testing for moisture, Mohawk suggests utilizing the industry-standard calcium chloride test or the Tramex Moisture Encounter (5 max). Note: All 3/8" solid products may be glued to a concrete slab using Mohawk's approved glue and sealant system. Light-weight concrete that has a dry density of 100 pounds or less per cubic foot is not suitable for Mohawk hardwood floors.

Can I wet mop my Mohawk Hardwood Floor?
You should never wet mop a hardwood floor, this will raise the grain and may permanently damage the wood's surface. Use Mohawk Floor Care Essentials Hard Surface Products to clean and protect your hardwood floor. Always apply the Mohawk Floor Care Essentials Hard Surface Cleaner directly to the terry cloth flooring mop, not the floor.
How can I restore the finish on my Mohawk Hardwood Floor?
If your hardwood floor's finish becomes dull and scratched you can restore the finish by a light screening and recoat of the urethane.

Where can I purchase Mohawk Floor Care products?
Mohawk Floor Care Essential Products are available through your local Mohawk dealers.

Do I have to keep the room temperature and humidity controlled all year round?
All hardwood floors can be adversely affected by extreme changes in humidity. During the hot, humid weather a dehumidifier may be required. Although engineered wood floors are less affected than solid wood floors, in the dry, heated winter months humidification may be necessary to prevent surface checking.

How can I repair a chip in my floor?
If the damaged area is smaller than an inch in diameter you can use Color Fill Putty to repair the defect. If the damaged area is too large replacing the plank may be required. See the Installation Guidelines for additional information and recommendations.

Can I install Mohawk Hardwood Flooring below grade (in a basement)?
Mohawk Engineered Hardwood Floors may be installed on all grade levels. See the Installation Guidelines for additional information and recommendations.

Can I wax my Mohawk Hardwood Floor?
No wax, no mess. Mohawk Hardwood Floors are very easy to maintain. Simply use Mohawk Floor Care Essentials Hard Surface Cleaner and a specialty terry cloth flooring mop available from your local Mohawk flooring store.


About Laminate


How can I remove dried glue from my laminate floor?
Hardened glue left over after your floor is installed can be removed with Acetone™ nail polish remover or special glue solvents.

Can pets damage my new laminate floor?
Yes, it is possible for dogs and cats to damage any type of flooring, including laminate flooring. Although Mohawk Laminate Floors are extremely durable they can be scratched by untrimmed pet claws. Keeping dogs and cats claws trimmed will help your floor look beautiful for many years.

How can I remove scratch marks from my laminate floors?
For minor scratches in your laminate floor there are special, color-coordinating pencils that may be used to fill
in scratches. See your Mohawk Laminate Flooring dealer for more information. By using some common sense precautions you can help keep your floor looking like new. Use walk off mats in front off all doorways and felt pads under all furniture legs. Never drag heavy objects over the floor, instead place 1/4" underlayment or plywood down first and then slide the heavy object across the underlayment panels. For more information see our Laminate Floor Care.
Can a chip in my laminate floor be repaired?
For chips, deep scratches and gouges there are colored burn-in, filler sticks available which are used with special electric knives to repair these areas. If the damage to the plank is too severe you can have the damaged plank replaced without destroying the rest of the floor. For plank replacements there are special tools, router bits, and wood splines available to make the job easier. We suggest you leave plank replacement up to a professional installer.

Can a Mohawk Laminate Floor be installed over my existing flooring?
Mohawk Laminate Floors can be installed of many types of existing floors, such as ceramic tile, vinyl, and hardwood. Have your local Mohawk Flooring dealer make an inspection to determine if the existing flooring is suitable for this purpose. Never try to install a floating floor over another floating floor.


About Ceramic Tile


What could be causing cracks to appear in ceramic floor tiles?
There is always a remote possibility of an individual fractured tile, usually caused by not being bonded properly and then being impacted by an object dropping on it. That type of fracture is repaired by replacing the damaged tile. A sure rule of thumb to determining the problem: if the crack goes from one tile to another on a continuous line through the grout joint, the problem, without any doubt, is in the substrate; usually a crack in the slab. The damaged tile would have to be removed, a crack isolation membrane put down and the tile reinstalled; which should solve the problem.

Where would unglazed be preferable over glazed ceramic tile and why?
Unglazed ceramic tile is strongly recommended for most exterior horizontal (floor) applications, interior applications subject to standing water such as shower floors, for very high traffic floors such as airports, train stations, etc. Impervious porcelain tiles are recommended in all 'freeze/thaw' horizontal exterior applications, and even in vertical 'freeze/thaw' applications subject to standing (or in) water.
What type of tile is recommended for kitchen countertops and why?
Although a great variety of glazed tiles are used for counter tops, manufacturers specifically recommend only specific tiles. These are usually double glazed or glazes fired at higher temperatures, such as glazes on vitreous and porcelain bodies. High-gloss glazes are not recommended because they will scratch under normal kitchen counter top use. Many owners will select these 'high-gloss' tiles for counter tops even though they are told "they will scratch," because they like the look and do not intend to use their kitchen on a regular basis. Mohawk includes specific references in our catalog for each product. Refer to Mohawk Product Catalog. Vanity Tops: Most tiles are all right to use, except the softest glazes, because of less abuse.

What is a 'Master Grade Certificate'?
It means that the manufacturer guarantees that box of tile meets and exceeds all the requirements as dictated in ANSI 137.1.

How is a 'Master Grade Certificate' obtained?
A 'Master Grade Certificate' can be obtained from the tile manufacturer or supplier upon request. If you want a certificate when picking up your order, request it in advance. This certificate must be signed by both the manufacturer and the installer.